Introduction

These are the terms and conditions of use for www.tickadoo.com (the Site) and mobile applications (the Applications). The Site and Applications are operated by Tickadoo Ltd (we, us and our), registered in England with company number 14949414. Our registered office is at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Your use of the Site and Applications will be subject to these terms and conditions and by using the Site and Applications you agree that you have read them and agree to be bound by them.

Description of Service

The Site provides information, reviews and recommendations for various products and services. Some of the links provided are affiliate links, meaning we may receive a commission if you purchase a product through one of these links.

Affiliate Disclosure

The Site participates in various affiliate marketing programs, which means we may get paid commissions on purchases made through our links to retailer sites. Our editorial content is not influenced by advertisers or affiliate partnerships.

Limitations of Liability

The information on the Site is provided on an "as is" basis without any warranties, express or implied. We make no representations or warranties in relation to the accuracy or completeness of the information found on itIn no event will we be liable for any incidental, indirect, consequential, or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website or any linked websites. Nothing in these terms and conditions shall limit our liability to you for death or personal injury caused by our negligence; for fraudulent misrepresentation; for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; under Part I of the Consumer Protection Act 1987; or for any other liability that may not under English law be limited or excluded.

Security and Reliability of Content

We do not assure or warrant that the content provided through our Site and Applications will be free from malicious software, including viruses, or other harmful components. It is your responsibility to adopt suitable protective measures, such as antivirus software and other security checks, to meet your specific needs concerning the security and integrity of content accessed through our platforms.

Prohibited Use

You are prohibited from using our Site or Applications for any illegal activities or purposes. Should we find or suspect that you are using or attempting to use our Site or Applications in a manner that may involve the commission of a crime, we are obligated by law to report your identity and the details of such activities to the appropriate authorities.

Termination of Use

We reserve the right to terminate your account, cancel any of your orders, and/or prohibit future use of our Site and Applications under the following circumstances:

(a) You, or someone acting on your behalf or using your account, engage in abusive or threatening behaviour;

(b) We suspect you, or someone acting on your behalf or using your account, of fraudulent or other illegal activities;

(c) We suspect unauthorized use of your account or other unauthorized activities by you, or conducted on your behalf;

(d) We are required to do so by a legal or regulatory authority;

(e) You violate these terms and conditions or other applicable policies.

Ticket Pricing

The price for tickets listed on our Site and Applications includes VAT, where applicable. Please be aware that these prices may be subject to change at any time. Any such price change will not affect any orders for which you have already received an Order Confirmation.

Payment Methods

We accept payment by credit and debit cards. Your credit or debit card will be charged only after we have verified your card details and received the payment authorization from your card issuer. We will then send you an order confirmation for your purchase.

Payment Authorization

Please note that all online payment transactions are subject to validation checks by your card issuer. We are not responsible for any payments declined by your card issuer. Your card issuer might charge you a handling fee or a processing fee for which we are not responsible.

Cancellation and Refunds 

Once an order is placed, you may not cancel it. Tickets purchased cannot be returned for a refund or exchanged. Upon receipt, you are responsible for immediately checking your tickets as errors may not always be able to be corrected after delivery.

Delivery Responsibilities

We will not be held liable, nor will refunds be issued, for any issues arising from your inability to receive tickets due to incorrect or incomplete delivery information provided by you, or your failure to accept delivery (whether physically or electronically). This includes situations where tickets are not claimed or downloaded from your account as needed.

Alternative Ticket Collection

Regardless of your chosen method of ticket delivery, we reserve the right to require tickets to be collected at the venue’s box office or another designated collection point. Should such a change be necessary, we will inform you via telephone or email about the collection details. You may need to present your booking confirmation email, a valid photo ID and the credit or debit card used for the purchase to collect your tickets.

Late Admission

If you arrive late to a performance, admission will only be permitted during a suitable break, which may vary by venue or production. Some events may not accommodate latecomers at all. Please check with the specific venue regarding their latecomer policy before attending. In instances where late admittance cannot be accommodated, we are unable to offer refunds.

Intellectual Property

The content, layout, design, data and graphics on our Site and Applications are protected by UK and other international copyright laws. Other than downloading a small proportion of content for personal use, no part of the Site or Applications may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means without prior written permission.

Privacy Policy

Your use of the Site and Applications is governed by our Privacy Policy, which can be found at https://www.tickadoo.com/privacy-policy 

Changes to These Terms

We reserve the right to change, modify or replace these Terms and Conditions at any time. If we make changes, we will notify you by revising the date at the top of this page.

General

Our failure to assert a right or provision under these terms does not constitute a waiver of such right or provision. If any part of these terms and conditions is determined to be invalid or unenforceable by a court, the remaining provisions will continue to be valid and enforceable.These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

For any questions regarding these Terms and Conditions, please contact us at hello@tickadoo.com