Collection of Personal Information

Data Storage: 

When you provide us with your personal information, we store it across various systems including our ticketing platform for event access management, our payment processing platforms, customer service systems, and our marketing databases to enable communication in accordance with your preferences.

Direct Collection of Data: 

We collect personal data directly when you create an account, purchase tickets or register for presales. This data may include your contact and billing information such as your name, address, email, phone number and payment details.

Customer Interactions: 

Any interactions with our customer support, whether for queries or feedback, are documented for record-keeping and to enhance service delivery.

Social Media and Public Forums: 

Using social media features integrated into our services or engaging on public platforms may lead to us receiving certain information about you from these sites.

Accessible Ticket Bookings: 

To accommodate your accessibility needs at events, we collect specific information to ensure you receive the appropriate support. 

Selling Tickets: 

Information such as a valid ID may be required under our KYC obligations when transactions involve financial transfers. This information is securely stored and deleted once no longer necessary.

Geodemographic Data: 

We, along with our advertising partners, may collect data that helps us personalize our service to you based on demographic profiles.

Lawful bases for the use of personal data

Necessity: 

We process your information to fulfil our contractual obligations, enabling us to provide the products or services you have purchased, manage payments and offer customer support.

Event Management: 

We share necessary information with event partners to facilitate event organization, including seating arrangements and updates.

Fraud Prevention: 

Data processed during registration helps us limit fraudulent purchases.

Promotions and Referrals: 

We may use your information or that of your friends to manage participation in contests or referral programs.

Legitimate Interests: 

Our marketing efforts are aimed at informing you about events and offers, tailored to your preferences, where permissible under local laws.

Research and Customization: 

We use data for market research and to personalize our communications to ensure relevance.

Legal Obligations: 

We use information to detect or prevent unlawful behaviour, to protect our legal rights or to comply with legal requirements.

Consent-Based Processing: 

Where required, we obtain your consent to contact you for promotional purposes and to process any sensitive data.

Vital Interests: 

Information may be processed to protect the vital interests of individuals, particularly in compliance with health and safety regulations.

Sharing Your Information

Within Our Corporate Group: 

Your data may be shared within our group of companies for operational purposes.

Service Providers: 

We engage third parties to perform various functions on our behalf, such as hosting services, payment processing, customer support, security operations, and marketing initiatives.

Event Partners and Third Parties: 

We disclose information to partners involved in organizing events you attend and third parties whose services you may use.

Legal and Regulatory Requirements: 

We may disclose your information when required by law or to protect our rights.

Business Transfers: 

In the event of a corporate sale, merger or acquisition, customer information may be shared or transferred as part of the transaction.

Your Rights and Choices

Account Management: 

You have rights to access, modify or delete your account information or adjust your preferences directly through your account settings.

Marketing Choices: 

You can opt out of receiving marketing communications by adjusting your preferences or via the provided unsubscribe options.

Geolocation and Notifications: 

Options to disable location tracking and push notifications are available within your device settings or through managing your preferences on our platforms.

Data Retention: 

Your data is retained as long as necessary to fulfil the purposes outlined in this policy or as required by law.

This policy underscores our commitment to protecting your privacy while providing you with the highest level of service. For any further inquiries, please contact us at hello@tickadoo.com.