Last Updated: January 2025

1. Introduction

This Privacy Policy explains how tickadoo Inc. (“tickadoo,” “we,” “us” or “our”) collects, uses and safeguards your personal information across our platforms, including our website at www.tickadoo.com (the “Site”) and related mobile applications (the “Applications”). By using or accessing our Site or Applications, you acknowledge that you have read, understood and agree to the practices described in this Privacy Policy. We are headquartered at 447 Broadway, New York, NY 10013, and comply with applicable data protection laws, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR) and other relevant legislation. Where required, we will implement additional measures to meet local legal requirements.

2. Collection of Personal Information

We collect personal information in several ways, and the information collected varies depending on how you interact with us.

(a) Direct Collection (Account Creation and Purchases, Presales and Special Registrations): When you create an account or purchase tickets, we may collect details such as your name, billing address, email, phone number and payment information.
(b) Data Storage (Systems and Databases): Your personal information is stored within our ticketing platform, payment processing systems, customer service databases and marketing tools, enabling event access management, payment processing and tailored communications.
(c) Customer Interactions (Support Queries): Any communications with customer support are recorded to address inquiries effectively and improve our services.
(d) Social Media and Public Forums (Platform Integrations): If you interact with us via social media or public pages, we may receive profile details or content you make publicly available.
(e) Accessible Ticket Bookings (Accommodation Needs): If you disclose accessibility requirements, we collect relevant details to ensure your needs are met at the event.
(f) Selling Tickets (Know Your Customer Requirements): We may require a valid ID for certain financial transactions or transfers of ownership. This information is stored securely and deleted once no longer necessary.
(g) Geodemographic Data (Personalisation): We or our advertising partners may collect demographic or location-based data to tailor event recommendations and offers to your interests.

3. Lawful Bases for Processing Personal Data

Depending on your location and applicable laws, we rely on one or more of the following legal bases to process your information:

(a) Contractual Necessity: Issuing tickets and processing payments.
(b) Event Management: Sharing data with venues for seating or safety protocols.
(c) Fraud Prevention: Using registration details to detect and prevent fraud.
(d) Promotions and Referrals: Administering contests and referral programs.
(e) Legitimate Interests: Sending marketing messages subject to local laws.
(f) Research and Customization: Conducting market research to improve services.
(g) Legal Obligations: Complying with valid legal requests or regulations.
(h) Consent-Based Processing: For certain marketing communications or sensitive data.
(i) Vital Interests: Protecting health and safety at events.

4. Use of AI and Automated Systems

We sometimes employ artificial intelligence (AI) and other automated tools to personalise recommendations and marketing messages. AI is not infallible and may produce inaccuracies or unexpected results. By using our Site or Applications, you acknowledge these tools are provided “as is” and may occasionally make errors. For more information, see our Data and Cookie Policy.

5. Sharing Your Information

We share personal information only as necessary and in accordance with this Privacy Policy.

(a) Within Our Corporate Group: Data may be shared among subsidiaries and affiliates for internal management, analytics and operational efficiencies.
(b) Service Providers: We engage third parties for hosting, payment processing, security operations, support, analytics and marketing, who are contractually obliged to protect your data.
(c) Event Partners and Third Parties: Relevant details may be shared with organizers, venues or others whose services you use.
(d) Legal and Regulatory Requirements: We disclose information if required by law, court order or to protect our rights and the public’s safety.
(e) Business Transfers: In a merger, acquisition or asset sale, customer data may be transferred subject to confidentiality.

6. Your Rights and Choices

(a) Account Management: You can access, modify or delete your account information in your account settings. To close your account entirely or request data access, contact us at hello@tickadoo.com.
(b) Marketing Choices: You can opt out of marketing emails via the unsubscribe link or preference settings. Withdrawing consent does not affect the lawfulness of prior processing.
(c) Geolocation and Notifications: Disable location tracking or push notifications in your device settings or adjust preferences in our Applications.
(d) Data Retention: We retain personal data as long as necessary for the purposes outlined or to comply with legal obligations.
(e) Global Privacy Rights: Depending on your region, you may have additional rights such as objecting to processing, requesting data portability or lodging a complaint with a supervisory authority.

7. International Data Transfers

If you use our services outside the United States, your personal information may be transferred to and stored in countries with different data protection laws. Where required, we use safeguards like Standard Contractual Clauses to ensure lawful transfer and protection of personal data.

8. Security Measures

We use administrative, technical and physical security measures (e.g., encryption, secure data storage, restricted access) to safeguard personal information, but no system can be guaranteed 100% secure.

9. Children’s Privacy

Our services are not intended for children under 13 (or the relevant minimum age in your jurisdiction), and we do not knowingly collect personal information from such individuals without parental consent. If you believe a child has provided personal data without permission, contact us so we can remove it.

10. Changes to this Privacy Policy

We may modify or replace this Privacy Policy at any time. If material changes occur, we will revise the “Last Updated” date or provide additional notice (e.g., a prominent notice on our Site).

11. Contact Information

For questions, concerns or to exercise your rights regarding this Privacy Policy or our data practices, please contact us via our contact page at:

tickadoo Inc.,
447 Broadway,
New York, NY 10013